Customer Testimonials
Classic BMW was the most professional of all of the dealerships that I visited when purchasing my new X5 M50i. They helped me to pinpoint exactly what features and options I wanted on a custom build and appreciated that I was taking the time to do this right. It took me longer to do my research than it took them to get my car from the factory. They earned my business before I had decided on exactly what I wanted to buy and surprisingly, they were also the most competitively priced.
I live 130 miles from the dealership and went there instead of a closer dealer because of an outstanding recommendation from a neighbor. And my experience was the same! My Sales Advisor is Zach Hill and he has been fantastic, finding me the exact Mini Countryman I wanted. He went above and beyond getting the car to me. If you’re looking for a Mini, contact Zach Hill. And so far, my Mini is Fun, spunky, roomy, and fits all my wants and needs. Can’t ask for anything more.
Great Mini dealer! Always courteous and professional service and the best selection around!
I was looking for a BMW 540Xi, and when my first choice was not available for a dealer trade, they located two better choices for me in a matter of an hour and I had the deal done and the car two days later. Tom Prokop could not have done a better job. My wife is thrilled.
There is a reason I have purchased 4 X5 SAV’s from Classic BMW: Phenomenal vehicles of course, but unmatched personnel in all departments. Incredible service after the sale. The best service department ever. I fully intend to be back.
Excellent experience! My salesperson, Zach Courey, was great, he went above and beyond and made sure I left a happy customer! He made what is normally a tedious experience a fun, easy and smooth transaction. I highly recommend Classic Mini Cooper in Willoughby Hills!
We were impressed and appreciated the courtesies and attention provided to us; the responsiveness to our questions and the thoroughness of the responses; and the patience with our decision-making process. Our client advisor, Kayla Longo, was extraordinary - professional, knowledgeable and extremely helpful and accommodating.
I was pleasantly surprised that when I visited this dealer a week after my first visit, that the staff knew my name and which car I was looking at. A clean environment with friendly, patience, and knowledgeable staff. They made the purchase process pleasant.
*I had to add on to this review because I could not add another. Classic's service department gets customer service right. Anyone who thinks it is not affordable or a hassle to have your Mini or BMW serviced here could not be more wrong. You'd be foolish if you didn't. Not only is it actually affordable but the people are amazing to work with.* Easiest car buying process ever! Zach Courey was so easy to work with. He answered all of my questions and did not try to pressure me in any way. I come to dealerships in knowing exactly ...
Working with Zach Hill was a pleasure. He was knowledgeable and patient. When we returned for a “second date,” he took the time to answer all our questions. And we love the car!
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