Customer Testimonials
I went to Classic to look at a new X5 and had a pleasurable experience buying my new car. Very laidback and no pressure to buy. I would certainly go back to buy another car.
Second vehicle I have bought from classic and I always have a great experience!! Go see James at BMW!! He made the buying process quick and painless!
Jesse and gang made a out of state purchase extremely streamlined and stress free! Showed up and went right to business. No pressure or unanswered questions.
Excellent and well organized approach. Very capable sales and finance. Recommend without hesitation. I would recommend this dealership to anyone looking for a high quality vehicle.
I have always loathed the car buying process. It is usually stressful, you feel pressured, and sometimes you are taken advantage of. My dealings with Classic BMW have changed my outlook on this process. All dealerships, and client advisors are not equal! James Fleming is simply amazing! Ask for him, as he is knowledgeable, friendly, easy going, easy to talk to, and will not lead you astray. Communication was impeccable, all of my questions were answered and there was no beating around the bush. I also had a great experience with the finance manager, Grant Salerno who was very knowledgeable, ...
From phone calls, emails to finally meeting in person in order to find the right car, the entire staff was friendly & professional. James Fleming is a great salesman, along with the rest of the crew! We absolutely would buy another car from this dealership!
Zach from Mini Willoughby Hills is the best. We bought 1 new and 1 used mini in the last few years from Zach. Always an easy and upfront purchase. 5 stars all the way.
Zach from Mini Cooper 5 Star Rating Excellent Customer Service ! Very professional and did a OUTSTANDING Job helping me solve my issues with my Mini Cooper. Chuck was right on time with my drop off of my lease to take my car back to get it fixed. My car was returned to me after it was repaired washed and vacuumed!! OUTSTANDING! Mr. Penney General Manager OUTSTANDING he took his time to listen and solve my issues with my car. OUTSTANDING CUSTOMER SERVICE. THANK YOU!!!!
Picked up a new Mini Countryman recently. Zach Hill had everything ready to go and I was in my new car and on my way home in an hour. Amazing customer service all around!
I recently got a new car and the experience was so customer friendly. The communication with the GM Mike, and Jaimie in sales was pitch perfect. Everyone was awesome!
Entire transaction completed online with Salesman Shaun Dubecky. Everything was transparent and the car was delivered to me by the salesman who drove two hours, so I didn't have to drive four hours to the dealership. Vehicle was in beautiful condition and drives like a BMW. In the future should I buy another BMW I will definitely call Classic BMW first.
I went to Classic BMW in Willoughby Hills, OH just to look and shop around for a newer SUV; little did I know I’d be driving off the lot in my new 2021 BMW X1. James Fleming was the Sales Associate I worked with. He was extremely friendly, helpful and joy to work with. I originally was looking for a newer used SUV, and he went up and beyond to find SUV’s that fit what I was looking for with the limited stock they had on hand due to the pandemic. The whole time I was sitting at his ...
They were very responsive, thorough and attentive. Made for a great car buying experience. Steve made buying easy. Especially because of the distance we were not able to see the car so he made a great virtual car buying experience.
Years ago I previously had 2 BMW’s from Classic, as of 11/6/21 I am now on my third MINI Cooper. I cannot say enough great things about my advisor Jamie. Jamie was beyond professional and courteous, gives exemplary customer service. The experience was so good my sister and brother-in-law each ordered and received a new MINI this year.
If you're in the market for another vehicle (new or used), I highly recommend going to Classic BMW. The past three vehicles that I've purchased/leased have come from Classic. Each time I've had the pleasure of working with James Flemings. James is not only professional and efficient, he's personable as well! I can truly say, each transaction has been smoother than the last, thanks to James. Although I live over 5 hours away, I wouldn't think of purchasing a vehicle from anyone but James and Classic BMW!
If you’re in the market for a new BMW, I highly recommend Classic BMW in Willoughby Hills. James Fleming is by far the best salesperson, incredibly professional, courteous and just simply awesome to work with. This is our 5th vehicle James helped with and as always, this deal was as smooth as it could be. So happy with the new X7! Thank you James, thank you Classic BMW!
excellent sales person- very knowledgeable about product . also explained the warranty- heavy electronics in vehicle required bmw warranty. she was very good also explaining all the features on vehicle.
Excellent service. It was a great experience and my wife is very happy. We will come back next time we are in the market for a vehicle and will recommend it as well.
Just purchased a 2017 MINI and I ❤️it. Zach the Salesman was easy going and very knowledgeable about the car. His relaxed demeanor made me feel very comfortable and confident with my purchase.
My Client Advisor (Troy) and the Business Manager (Collin) made buying my first Mini a real pleasure and a fun experience (it's a happy car!) I always felt very secure with their product knowledge and their commitment to excellent customer service. It was a 10 week wait for my Countryman to arrive, but I was updated weekly about its status, so I never felt forgotten or neglected. I am a retired Sr. citizen, and I have purchased 10 new cars in my lifetime. This was the best car-buying experience.
I had a great buying experience. My salesman, Tom, was available and ready with my every question. And it was surprisingly fast! The finance department was prepared and knowledgeable. I would definitely recommend my family and friends to purchase a vehicle from this lot.
They were great! Very professional and extremely nice! They work with you and find the best deal possible! I will definitely return in the future!!
Piece of cake dealing with Nick and James...very nice yet were professional and thorough and they delivered to my house. Couldn't have been nicer people. That makes 4 cars from Classic!
Great experience - the team at Classic Mini is professional, friendly, and easy to work with! They came highly recommended and did not disappoint. I will be telling my friends to check them out!
Great customer service and promptly received by staff. Very knowledgeable staff smile when you enter the dealership ..would spread the word great dealership.i also share a review on Facebook
The sales representative was extremely professional, listened to what I wanted in a vehicle, helped in a professional way without trying to upsell and showed how she could make the process very easy and enjoyable. Overall, she did an outstanding job helping me find a new SUV that fit our family needs. She made every step through the sales process simple and efficient showing how she valued my time. I was also very happy with the finance representative. He was very friendly and had all the finance paperwork ready and made that process simple as well.
My experience purchasing my 3rd BMW from Classic BMW,Willoughby was excellent. I worked with Nicholas McGlone through the entire purchase. Nick and his team made the car purchase easy and stress free. I would highly recommend working with Classic BMW, Willoughby to purchase your next vehicle.
I had a great buying experience at Classic BMW. See Kayla. Friendly and knowledgeable. Everything went very smoothly. Also great product at a great price.
Sales staff were easy to deal with. I thought our Motoring Advisor was tops. He drove out Mini 1.5 hours from the dealership to our driveway and made sure all our paperwork was ready to sign.
Kayla was a great sales representative. She was very friendly and the whole process was amazing. I would strongly recommend this dealership to everyone. It was a great experience
Enjoyable experience. Very knowledgeable and friendly people. Answered all questions throughly. Would gladly recommend Classic Mini to anyone considering buying a vehicle from Classic. Completely satisfied.
It's hard to imagine the buying experience being more hassle-free. All employees (3 of them) with whom I dealt were efficient and professional. All the details of trading a car and buying a new one were carefully explained. At the risk of repeating myself, the process was hassle-free.
The team of Tom and Nick at Classic BMW in Willoughby Hills made the leasing process simple and enjoyable! I recommend that you give them a chance if you are looking for a new vehicle!
Sales process and negotiations were very easy, with no pressure. Very satisfied with the process as well as price. I would recommend this dealer and buy from them again.
I researched the mini convertible and knew I wanted it. The sales man was nice, relaxed and knowledgeable. I learned about several car features like sun roof before the top goes down. It’s a responsive little car perfect for a small woman like me.
Buying a mini was a pleasant experience. The personnel was knowledgeable, courteous and efficient. No problems with paperwork, everything was well explained and conducted in highly professional manner.
When I was 8 years old, I met my very first baseball coach on the first day of practice. And he pulled up to practice early, and had a bunch of gear in his car. My dad told me to go help him with the gear, so I went over and the coach told me to get the xxxxx in the front seat. When I opened the front door and looked inside and I thought I had stepped into a spaceship. He was driving a BMW E30 and on that day, I fell in love with BMWs. I never thought I ...
Purchased a 2018 M2 from Classic and had a great experience. We did all negotiation everything over the phone/electronically since I live in Texas. They shipped the car to me and it arrived exactly as pictured/described.
I have purchased 5 Mini Coopers now! Everyone at this Dealer is kind, always greet me when I come in! My salesman Tyler great, Collin the paperwork mgr. very nice, and explained everything! Mike Morris the Head of repairs, is excellent and always helpful. Building is spotless and clean!
Shopping at classic BMW is a great experience and this wasn’t my first time there. The facility is beautiful, clean and everyone there is professional. The manager Nick was very friendly and great to work with. Kayla, who also sold me my last X5, was once again excellent to work with and took extra time to show me the new features/technology the vehicle has to offer. The gentlemen in finance was friendly and professional - I remember him from last time so he had done this procedure a “few” times before- he said he’s been there for ...
Great Dealer. Personnel were attentive in both sales and service for the old Mini and the new one. A very positive experience, new GP# is everything that was promised.
Great experience! It takes awhile to purchase a car but everyone there was accommodating and nice. They had a car I fell in love with!
Easiest buying process I have ever experienced. The whole process in and out was around 2 hours on a late Friday afternoon. Very impressive! Well worth the 80 drive.
Great people... Like the deal I got ... very well appreciated... They made me fell like I was at home.... James was very pleasant... enjoyable person.
A great experience from start to finish. No pressure and truly professional. Got a great vehicle at a fair price and was very satisfied. It should be this easy at all dealerships.
Always great service at Classic! Ordering was easy. Zach was super helpful in explaining all aspects of the car and the electronics. And gave us his # if we need help later on 👍👍!
Rapid response to request for information. Accurate information and willingness to negotiate. Good trade value on my car. Great experience. Car in Ohio I live in Wisconsin set up pick up in between.
Fleming went above and beyond In helping me with my new car purchase. Was efficient and knowledgeable about car and features. Finance guy was patient and explained our options.
Shop with Tom P. he put me together. Got me in and out. And satisfied! Great customer service. And well connected. I had a great experience.
Zach Hill was very helpful in buying a used vehicle there. He put the vehicle on a lift in the service bay for me so that I could inspect the underside of the vehicle. Happy with the deal that I got there.
Jamie Shields did a great job for us!! He even delivered the car 50 min away, because our schedules did not permit us to go to the dealership.
I was extremely pleased with Zak Hill. His performance from start to finish was very diligent and thorough!! His attention to detail and getting all the issues done in timely manner was very much appreciated. Classic should be very proud to have Zak as member of it's sales team!!
Overall an excellent buying experience. No hassle and extremely professional. I was treated respectfully and fairly during the entire process. I am excited for my new car. Thank you Zac.
Classic BMW was the most professional of all of the dealerships that I visited when purchasing my new X5 M50i. They helped me to pinpoint exactly what features and options I wanted on a custom build and appreciated that I was taking the time to do this right. It took me longer to do my research than it took them to get my car from the factory. They earned my business before I had decided on exactly what I wanted to buy and surprisingly, they were also the most competitively priced.
I was looking for a BMW 540Xi, and when my first choice was not available for a dealer trade, they located two better choices for me in a matter of an hour and I had the deal done and the car two days later. Tom Prokop could not have done a better job. My wife is thrilled.
There is a reason I have purchased 4 X5 SAV’s from Classic BMW: Phenomenal vehicles of course, but unmatched personnel in all departments. Incredible service after the sale. The best service department ever. I fully intend to be back.
We were impressed and appreciated the courtesies and attention provided to us; the responsiveness to our questions and the thoroughness of the responses; and the patience with our decision-making process. Our client advisor, Kayla Longo, was extraordinary - professional, knowledgeable and extremely helpful and accommodating.
I was pleasantly surprised that when I visited this dealer a week after my first visit, that the staff knew my name and which car I was looking at. A clean environment with friendly, patience, and knowledgeable staff. They made the purchase process pleasant.
Working with Zach Hill was a pleasure. He was knowledgeable and patient. When we returned for a “second date,” he took the time to answer all our questions. And we love the car!
This review applies to the BMW part of the dealership, too--the salesman and finance person I dealt with over the weekend, and who handled the sale, worked on the Mini side. I've found Classic BMW/Mini to be fair and straightforward with BMW service and CPO purchase. Helpful and friendly, too.
Often times, car buying can be a stressful process. Nick and Tom went above and beyond to make this experience as smooth as possible. I’ve purchased many cars over the years but can honestly say that my experience at Classic BMW was my best one yet. Thanks again Tom and Nick!!
Salesman, Jamie, was polite and patient. Dealership had an extensive selection of the make and model of car that we were looking for. should have complimentary snack assortment.
Zach Courey is hands down the best. Classic Mini is a phenomenal dealership and everyone that I worked with was pleasant, professional and personable. The atmosphere is very laid back while maintaining a high level of professionalism. No nonsense and no pressure. I have walked out of so many dealerships in the past, even when they had something that I really wanted, because of the people. All dealerships should take a look at Classic Mini and build their companies around that model.
Thank you Classic Mini for sponsoring the Mini Challenge! I had an amazing time! I stopped at Classic Mini the night before the Challenge to test drive a used Mini. I met Zach and found that he was a pleasure to work with. He was very well informed, and made the process incredibly smooth. I would happily recommend Zach and Classic Mini.
AJ and Zach were immediately responsive to e-mail inquiry, called to set up my appointment, had the vehicle I was interested in perfectly detailed and ready to test drive. Zach was a relaxed technical whiz who told me all about the car’s features. AJ worked great with me on my trade in. SOLD!
Unbelievable service from Sales Manager Nick McGlone and his staff throughout the process of looking for and then leasing my 2019 BMW X4. My third vehicle from this great operation, and each experience somehow gets better.
Working with Zach Hill was one of the best car buying experiences we ever had. Zach was professional, friendly and never pressured us into buying a car we didn't want. He and the team at Classic Mini went out of their way to get us the car wanted and get it prepared, even though it was late on a Saturday afternoon. Even the service department, finance and other sales agents assisted us in getting just the right Mini, with just the right accessories. We couldn't be happier with the car, Zach Hill or with ...
Great customer service that made leasing easy and great value. I’m repeat customer because of their ease of service and responsiveness to questions and concerns.
James Fleming is an excellent sales person. He met all of my needs seamlessly. Nick McGlone, new car sales manager was very personable and attentive. Both of them took the time to address my questions. Follow up was timely and professional. I have purchased two vehicles From Classic BMW. The service, atmosphere, and friendliness of the staff is superb!
James is the ABSOLUTE BEST! He was very professional and patient. He wasn’t pushy or never once made me feel pressured into rushing anything. He took time to explain all details of the vehicle to me even before I expressed sincere interest. He has obtained a lifetime BMW owner.
Everyone went above and beyond to make sure the car was perfect. They went the extra mile to put my custom pinstripes on, keep me updated and pick me up at the rental store. Had the big cloth over the car for the "Reveal" I'm in Pittsburgh and it was worth the drive. For someone who never dealt with this dealership, they handled the transaction as if I had bought a fleet of vehicles.
Bought Used 2016 330E from Tom Prokop. Excellent service, prompt, courteous, over and beyond the norm. Very pleased and highly recommend to anyone. Thanks Tom The manager greeted us at the door, I bought the car online. Picked it up in person. Car was ready, financing took less than 30 mins and Tom was gracious enough to return my rental on his own. Thanks again
General manager was very helpful, knows exactly how to deal with the customer. The service personnel was efficient explaining the operation of the new car.
I can not say enough good things about this dealership. Gary my sales representative was professional, respectful, and valued me as a client. Grant, part of the finance department, was a pleasure to deal with. I know right, when do you hear someone say anything good about the finance part?! It’s not like typical dealerships, they value their clients and make sure the deal is a good one for you! An enjoyable experience is an understatement. Thank you Classic BMW!
I had a very good experience vehicle shopping at Classic BMW Willoughby hills. Collin Hodkinson and Nick McGlone were very helpful and courteous. They didn't pressure me into purchasing a vehicle, but were very helpful as they assisted me in making the right purchase. I am very pleased with my vehicle and wanted to say "Thank you!"
Tim and Kayla made buying a car a very easy process. I could not have asked for more. Ok, maybe some free rubber car mats would be nice... but really - they were very easy to work with and very accommodating.
Kayla did a great job of showing us all the choices that BMW offers. We drove 3 different vehicle. Kayla provided us with all the information and comparisons between the various vehicles. She is extremely knowledgeable and sincere. In the end we picked a 540i XDrive. Kayla has also followed and continues to assist with all the great features in the 540. Thx Classic!!!
Sales Mgr Nick went over and above to make this process seemelss. This is now the 3rd car that I?ve bought from him personally. I will NEVER shop some where else. Everyone at this store from Joe (Shop Foreman) to Zack & Tom (service department) Grant in F&I.... they all actually care. In today?s world, nobody cares.... customer service is out the window.....especially at a car dealership! However, at this place... polar opposite... Rather your buying a new 75k SUV or a 7K used car... The team at this particular store... they care, and make ...
Concierge no hassle service with quick in and out. James and Nick were both professional and informative in getting the right car for my wife. Great Job and I would recommend Classic BMW to my family and friends. PS and the edible fruit basket was great!
Kayla was very helpful in showing us 2 vehicles that we were interested in. She is very knowledgeable and nice. We never felt pressured and left with a beautiful new to us vehicle.
Chardon This was my third new car purchase and it was buy far the easiest. I left feeling confident in the vehicle I chose and the deal I received. I feel like I am part of a new family. Collin was so patient and knowledgeable!
I bought my used car sight unseen. I relied on Troi Gordon's walk around critique/analysis of the car ! The car was better than I expected!!!! Troi and his employees treated us like royalty. I am a picky hard to please person and worked in the car sales business and am well aware of the games.... No games with Troi, I cannot say enough about him and his team !!
Best BMW dealership in the area. James is the best sales representative. Honest, reliable, and efficient. This is my 2nd BMW purchase from this dealership. 5 stars!
Joe M and Nick were great, as were all of the staff. Professional and courteous. Thanks guys... and I love my new BMW. I'll be back soon for my wife's new vehicle!
Had a great experience working with Zach, Nick, and Grant. Knew what I wanted going into the process, but they made it easy and were very accommodating. Friendly and would highly recommend. Thank you again to them for their help.
John Plumpton is the salesperson to see at this location. He provided the best service from quoting to Delivery of the vehicle. it was by far the best experience of buying a new car in 30 years !
They provided several options to fit our buying criteria and ultimately we found the right vehicle for us.